Welcome to our FAQ page! Here, we strive to provide comprehensive answers to your most pressing questions. Below, you'll find a carefully curated list of frequently asked questions along with detailed answers to each. This resource is designed to offer quick and informative solutions to common queries you might have about our services or products. However, if you're looking for a more interactive and personalized experience, feel free to engage with our highly intelligent chatbot. Our chatbot is equipped with advanced technology to understand and respond to your specific questions in real time, offering you another convenient way to get the information you need. Whether you choose to browse through the FAQs or chat with our bot, we're here to ensure you get the help and information you need seamlessly.

Installation:

Q: Is self-installation possible with the 800W solar panel kit?
A: Absolutely, self-installation of an 800W solar panel kit is generally possible since it doesn’t require an electrician. The systems are designed to plug directly into a standard socket, with an inverter ensuring the generated electricity is suitable for household use. However, you will need basic tools to perform the installation effectively.

Q: How should I position my 800W solar panel kit for optimal performance, and does position depend on location?
A: Yes, the position depends on location. In the Northern Hemisphere (Europe), aim to have your solar panels facing south to maximize sunlight exposure. Near the Equator, the tilt angle should be close to the location's latitude, and panels can face true north or south. In the Southern Hemisphere, a northern-facing orientation is typically optimal. Also, consider factors like local weather, shading, and regulations to determine the most suitable positioning for your panels in your specific locality. Always ensure minimal shading and consult with a local professional for precise installation.

Q: If my balcony faces north, will the solar panel kit not generate any electricity?
A: A north-facing balcony in the Northern Hemisphere is not optimal for capturing sunlight, but it does not mean it will generate no electricity at all. Solar panels can still produce power, albeit less efficiently than if they were south-facing. In contrast, if you're in the Southern Hemisphere, a north-facing balcony could be ideal. It's essential to understand that while directionality influences efficiency and energy output, even non-optimally placed panels will generate some power under adequate sunlight. If your only available space faces north, you may still proceed with the installation but consider adjusting the tilt and angle of the panels to capture as much sunlight as possible and set expectations regarding reduced energy output.

Q: What is the difference between the Schuko plug and the RST plug?
A: Schuko plugs and RST plugs, both IP65 standardized for waterproofing and manufactured in Austria, are prevalent connectors in photovoltaic (PV) systems. While both plug types ensure secure and weatherproof connections, regional preferences and regulations can influence their usage. In Germany, for instance, some network operators may prefer RST plugs over Schuko plugs for PV system connections, necessitating an electrician to install the included socket due to regulatory compliance. Conversely, in Austria, Schuko plugs are typically deemed sufficient for such installations. Consequently, the selection between Schuko and RST can hinge significantly on local regulations and utility provider requirements.

Regulations:

Q: Is there a simplified permission process for installing an 800W solar panel kit?
A: Yes, unlike larger 800W+ systems, the 800W kit doesn't require complex permissions from your electricity provider, typically needing only a straightforward report via a form.

Q: Is it mandatory to register an 800W solar panel kit?
A: Yes, it is legally mandatory to register a balcony power plant, and failure to do so can result in administrative fines.

Q: How do I ensure I'm abiding by electricity provider regulations when using an 800W solar panel kit?
A: Ensure your generator doesn’t exceed 800 watts, commission the system no earlier than 2 weeks post-registration, inform the network operator upon decommissioning, secure proof of conformity, and adhere to specific standards like OVE R25, VDE AR-N 4105, or DIN VDE V 0124-100.

Q: How does a "Rücklaufsperre" enhance the efficiency and safety of a solar panel system?
A: A "Rücklaufsperre", or anti-reverse mechanism, ensures that the energy generated by the solar panels is used in your home without inadvertently flowing back into the larger electrical grid, preventing potential grid imbalances and ensuring exclusive use of the generated energy.

Ordering and shipping:

Q: How much are the shipping costs?
A: Shipping costs depend on the method of shipment: parcel shipping is €25, while freight forwarding is €39. We offer free shipping for orders over €1,000.

Q: What payment methods do you accept?
A: We accept a variety of payment methods, including direct bank transfer, Paypal, credit card, Klarna, advance payment, ApplePay, Sepa direct debit, and instant transfer. Please be aware that goods will be dispatched only after payment has been received. In the case of direct bank transfers, payment must be in our account within 14 days; otherwise, the order will automatically be canceled.

Technical and economical:

Q: What is the primary function of an 800W solar panel kit?
A: The 800W solar panel kit converts sunlight into electricity using photovoltaic cells, providing a renewable energy solution that is both affordable and user-friendly for homes.

Q: What role does the inverter play in the 800W solar panel kit?
A: The inverter converts the direct current (DC), produced by the solar panels, into alternating current (AC) which can be used to power household appliances.

Q: Why might someone choose an 800W solar panel kit as an introduction to solar energy?
A: The 800W solar panel kit is a cost-effective and affordable way to explore solar energy without a significant financial commitment.

Q: How much electricity can I expect to generate with an 800W solar panel kit annually?
A: You can expect about 800 kWh of electricity per year, though the exact amount can vary depending on several factors like installation tilt, azimuth angles, and shading at the installation site.

Q: How can an 800W solar panel kit affect my electricity bill?
A: Utilizing an 800W solar panel kit can significantly reduce monthly electricity bills and, over its lifespan of often 25 years or more, save thousands of Euros.

Q: Will surplus energy fed into the public grid be compensated?
A: In most cases, surplus energy fed into the public grid is not compensated. However, some providers, like Voltino, may buy excess solar energy at a specified rate.

Q: What is the best time to run my energy-intensive appliances with a solar panel kit?
A: Align energy-intensive household activities and appliance use with midday when the sun is at its peak to make the most of the abundant energy generated by the solar panels.

Q: How does using smart plugs benefit solar panel kit users?
A: Smart plugs allow users to switch on and schedule appliances remotely via the internet, ensuring the use of solar energy even when away from home.

Q: Can I track the electricity production through the app?
A: Yes, you can! Our inverters can be connected to Wi-Fi and monitored through our dedicated app. For a more straightforward technical setup, consider using a Wi-Fi socket. Simply plug it between your home outlet and the Schuko mains plug, making the analysis of your electricity production even easier and conveniently accessible via the app.

Q: Are there any funding opportunities available for installing a photovoltaic system?
A: Yes, numerous subsidies and grants are accessible in both Austria and Germany for acquiring or expanding your photovoltaic (PV) system. For more detailed information and to explore the options suitable for your project, please visit this link.