Refund policy

NYLYN Return and Refund Policy

Refunds Before Shipment

  • Cancellation and Refund: Customers can cancel their order at any time before shipment. In such cases, we will issue a refund, minus a transaction fee of 2% of the total amount, to cover non-recoverable transaction costs.

Refunds After Shipment

  • Right of Withdrawal: You have the right to cancel this contract within 14 days without giving any reason. To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g., a letter sent by post or an email) about your decision to revoke this contract. Example of a cancellation declaration:


    "I/We [enter your name(s) here] hereby cancel the contract I/we [enter contract details here] have entered into for the purchase of the following goods [describe goods here]/the provision of the following service [describe service here]:

    • Date of Order: [enter date of order here]/Date of Receipt: [enter date of receipt here]
    • Name of Consumer(s): [enter your name(s) here]
    • Address of Consumer(s): [enter your address here]
    • Signature of Consumer(s) (only if this form is notified on paper): [sign here]
    • Date: [enter date here]


  • Adherence to the Withdrawal Period: To meet the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

  • Condition of Returned Items: To be eligible for a return, items must be in their original condition, unused, and with all tags attached.

  • Refund Process and Timeline:
    • Refunds will be processed to the original payment method.
    • The refund process will be initiated within 7-10 working days after receiving the returned product.

  • Restocking Fee:
    • A 10% restocking fee will be applied to all returns of shipped items.
    • This fee is waived for defective or incorrect items.

  • Exceptions for Defective or Incorrect Items: If the item is defective or incorrect, we will waive the restocking fee and the non-recoverable transaction costs and provide a full refund.

  • Return Shipping Costs:
    • Customers are responsible for arranging and covering the cost of return shipping.
    • Returns can be sent back using any carrier preferred by the customer.
    • For orders that were eligible for free shipping, customers must cover both the delivery and the return shipping costs, in addition to the 10% restocking fee.

  • No Exchange Policy: We do not offer exchanges; only refunds are available.

  • Contact Information for Returns: For initiating a return or any questions regarding the return process, please contact us at info@nylyn.com.

  • Required Documentation: No specific documentation is required for the return.

  • Final Sale Items: Items on final sale are not eligible for returns or refunds.
  • NYLYN Solar Gift Vouchers are not refundable once purchased. These vouchers are designed to offer flexibility and ease in choosing sustainable products, with the added benefit of having no expiration date. We believe in providing our customers with options that align with their values and commitments to a sustainable future. As such, we encourage voucher holders to explore the wide range of products available and make selections that best suit their needs and preferences.