Shipping policy
NYLYN Shipping Policy
Shipping Regions and Limitations At NYLYN, we are pleased to offer shipping services across Europe. Our goal is to ensure that our products are accessible to a wide range of customers within this region.
Shipping Carriers and Options In order to provide the most efficient and reliable shipping services, we utilize a variety of carriers including Post, DPD, GLS, and DHL. The choice of carrier is dependent on the specific delivery address of each order. At present, we do not offer different shipping options; all orders are shipped via standard shipping methods.
Processing Times We understand the importance of prompt delivery, which is why we strive to process all orders within 24 hours of receipt. This rapid processing time ensures that your order will be on its way to you as quickly as possible.
Shipping Costs NYLYN is committed to providing value to our customers, which is why we offer free shipping on orders exceeding 500 Euros. For orders below this threshold, shipping costs will be calculated based on the destination and added at the time of checkout.
Estimated Delivery Times: Please note that our estimated delivery times for orders range from 3 to 14 days. These time frames can vary depending on the final destination and the specific product ordered. As we rely on external suppliers for our stock, we may experience variations in delivery times based on their availability and dispatch schedules. We appreciate your understanding and will strive to keep you informed of any significant changes to your order's estimated delivery time.
Order Tracking While we aim to provide tracking information for all orders, please note that some orders may be shipped without the ability to be tracked. We appreciate your understanding in this matter.
Packaging All our products are shipped in their original manufacturer's packaging. This practice ensures that the items you receive are of the highest quality and have not been tampered with during transit.
Damaged or Lost Items Our team takes great care to inspect each item before shipping. In the rare event that you receive a damaged item, we request that you take photographs of the damage without opening the package and contact us immediately. NYLYN will bear all costs associated with the return and replacement of damaged goods.
Returns and Exchanges If you need to return or exchange an item, please note that customers are responsible for the cost of return shipping, with the exception of damaged goods. For more information, please refer to our Return and Exchange Policy.
Customs and Import Taxes Please be assured that all customs and import taxes are included in the price of our products. There will be no additional charges upon delivery.
Holiday or Peak Season Shipping Please be aware that during special events, holidays, or peak shopping seasons such as Black Friday, we reserve the right to make adjustments to our shipping policy as needed.
Customer Service For any inquiries or concerns related to shipping, please do not hesitate to contact us at info@nylyn.com. Our team is dedicated to providing prompt and helpful assistance.
